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| Frequently Asked Questions |
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| 1. Why do we ask the customer to call us for a lower price? |
| Most of our products ship directly to you from the manufacturer's factory/warehouse. The closer you are to that warehouse, the lower the shipping costs are. We try our best to pass as much of this savings as possible on to you. |
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| 2. Why shop with Purifier Nation? |
- Best Advice
We provide informative, objective advice based on our own research to educate people as to why they should have an air purifier and how to go about deciding which one to get. Our Learning Center is full of detailed information and we explain why different groups of people should consider getting an air purifier for their home or work.
- Best Products
As you can tell by our name, our number one focus is air purifiers. We only carry the very top brands of purifiers that have HEPA filters. Our brands are only offered through carefully selected retailers such as Purifier Nation. We purposely exclude other manufacturers of mediocre products.
- Best Prices
Low price guarantee. Factory direct discounts. We sell our products at the lowest prices the manufacturers will let us.
- Best Service
Superior customer service and guaranteed satisfaction. You can contact us by phone or email and we'll do our very best to answer any question that you may have. We guarantee when you call that you will speak with a trained, friendly expert on our product line. Every member of our team takes extreme pride in our mission.
- Fast, Free Shipping
Fast shipping through FedEx, UPS, or USPS. Usually same-day order processing. We make sure that everything we sell is in stock.
- No Sales Tax
No sales tax outside of Texas.
- Authorized Dealer
We are an authorized dealer of every manufacturer we carry. Unlike some retailers, full manufacturer's warranties will be honored for all products sold at Purifier Nation. You'll get the most up-to-date product information, and we work closely with manufacturers to ensure the highest level of support.
- No-Hassle Returns
No-Hassle returns and exchanges. 30 day return policy.
- Privacy Safeguards
We guard your privacy completely. We don't sell, share, rent, or trade any customer information ever.
- Secure Ordering
Completely secure ordering with Comodo 128 bit SSL Encryption, daily SiteLock security checks, PCI Certification, and PayPal-verified credit card processing.
- Lifetime Product Support
We offer lifetime product support on every item we sell.
- Best Product Descriptions
We strive to put the most detailed descriptions and pictures as possible for all of our products. We want you to be able to be sure that any piece of information you need to know about one of products is readily available on our site.
- Unbiased Product Reviews
We thoroughly examine every product we sell and also give our customers the opportunity to rate their purchases and publish unbiased reviews on how their products have worked.
- Actual Phone Number
A lot of websites like Amazon.com force you to use their website and/or email to get the information you need. Our website is full of useful information and completely secure, but you can reach us at (888) 498-4503 if you need any help at all.
- 24/7 Availability
Our online store is always open, 24 hours a day, 7 days a week for your convenience. In addition, if you'd like to reach us by phone, our normal business hours are 8AM-5PM, M-F and 10AM-5PM on Saturday. Please feel free to call us if we may be of any assistance. You can reach us toll-free at (888) 498-4503. Or you can email us at support@purifiernation.com and we'll get back to you ASAP.
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| 3. What is Purifier Nation? |
Purifier Nation is a leading online retailer of only the best HEPA air purifiers and a top resource for information on indoor air quality. Our belief is that virtually every household and office in our country has certain airborne pollutants that affect people's quality of health. The vast majority of people in fact are completely unaware of these pollutants as well as the long-term health consequences of constantly breathing unclean air.
Our founder moved back to his hometown of Austin, TX to find that many people who had come to Austin for its vibrancy and plentiful outdoor activities also had the unfortunate side effect of developing allergies. Rather than take some prescription drug to alleviate these symptoms, we found that indoor air purification is a much better option for people.
And once we did some extensive research, we found that there are a whole host of problems with indoor air that affects not just allergy sufferers, but everyone. People take it for granted that their homes are safe for their health, but we realized that there are major pollutants all around us 24 hours a day that we'd been ignoring for years. Nothing fixes these problems like a top-quality HEPA air purifier, and so our mission is to educate customers about the many benefits these products. |
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| 4. What is your guarantee? |
100% Satisfaction Guarantee
Purifier Nation is not only committed to offering the very best HEPA air purifiers for sale, but also to ensuring that you are completely satisfied with your purchase. We believe that our products will improve the quality of life of you and your family. Superior customer service is our top priority and our staff will work diligently to make sure that you purchase the right purifier for your needs.
- You can try the product for up to 30 days from the date of purchase and return it for a refund if you are not satisfied. Please see our Returns Policy for details.
- If a product is defective or malfunctions, we will have it replaced or repaired at no charge for up to 10 days from the date of delivery. Items found to be defective beyond 10 days after delivery will be serviced through the manufacturer's warranty.
Best Price Guarantee
After your purchase, if you find a better price for the same item at another authorized dealer including any applicable freight or tax, we will do our best to refund you the price difference within the first 10 days. This includes any price changes displayed on our website. Simply contact our customer service department for assistance. The Best Price Guarantee is only applicable to identical conditions of sale. The item must be in stock and advertised at the other authorized dealer, not a floor sample, "open box" item, refurbished item, or demo piece, and not be a club "member's price" or typographical error. This offer applies to new purchases only and may not be possible for all products. The Best Price Guarantee is limited to items listed by online retailers only as print ads are not eligible.
If you happen to find a lower price on any of our products online, please contact us at support@purifiernation.com or 1-888-498-4503 and we can work with you to match that price. Providing superior value and service is a mission of our company and you as the customer can help us to better meet that goal. Purifier Nation always sells our products for the lowest amount allowed by the manufacturer so we expect to always have the best prices anywhere. |
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| 5. What is your shipping policy? |
Purifier Nation is committed to getting your orders shipped as quickly and accurately as possible. We know how anxious people get waiting for new things bought online so we make every effort to speed things up. Getting a brand new top-quality HEPA air purifier is certainly something to look forward to!
- We offer free ground shipping on all orders, no matter what the price.
- Most orders placed before 2:00pm CST will be processed and shipped the same day.
- As soon as your order is shipped, we will email you a confirmation receipt with a tracking number if provided so that you can see the status of your delivery.
- We use UPS, FedEx Ground home delivery, or USPS depending on the manufacturer. Delivery times also vary depending on the manufacturer and your location, but most orders take between 2 and 7 business days.
For your and our security, we do not deliver to P.O. Boxes. Please make sure that the billing and shipping addresses you give match those listed on your credit card statements. Any discrepancies may delay your order. Purifier Nation only sells products to the lower 48 states of the U.S. for now. If there is any unexpected delay in shipping, you will be notified via email immediately.
As an added measure of security for our customers, some orders may be sent to our Customer Verification System. If this occurs, you will be notified via email to call us at 1-888-498-4503 to verify your order within 72 hours. Without this verification we may have to cancel your order and issue you a full refund. Please contact us at support@purifiernation.com or 1-888-498-4503 if you have any questions about our shipping policies or your order. |
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| 6. What is your return policy? |
Purifier Nation takes pride in only offering the highest quality HEPA air purifiers from selected manufacturers. All of these manufacturers have strong commercial backgrounds and make products designed for settings such as hospitals and clean rooms. This expertise has been used to design high-quality purifiers for home use, and so they are able to provide strong manufacturer warranties for their products.
All products are unconditionally guaranteed. If you are not 100% satisfied with your purchase, you may return it for a refund. We believe that our products absolutely improve the quality of life for our customers and we encourage you to try any of our purifiers out in your own home.
We understand that occasionally a customer may purchase something that isn't the best fit for them. We've found that most of the time this can be avoided by properly researching the item in question. Certain purifiers for instance have different features, and some are better suited for certain tasks than others. We encourage you to contact our trained staff to assist you in your purchase if you have any questions at all before you submit your order. An air purifier is a hugely beneficial product that most people don't yet own, and we can help you choose the one that is right for your needs.
You can try the product for up to 30 days from the date of purchase. If for some reason however you are not satisfied with the product or wish to exchange it for a different model, we have a simple and fair procedure to handle returns.
Receiving Delivery
- Please inspect the box for any signs of damage before opening it. If you believe that there might be any damage to the product inside, please take a photo of the unopened box. This will help us in determining that the shipper was a fault in damaging the delivery. Usually the product inside is packed securely and a damaged box is not a problem.
- Please hold on to the original box and packaging until you have a chance to test out the product. In the slim chance that you'll need to return it, these can be used in that process.
Return Procedure
- Contact us at support@purifiernation.com or call us at 1-888-498-4503 and we will issue you a RMA (Return Merchandise Authorization) number and instructions as to where to send the product. Products must be returned in their original condition.
- Shipping Box and Packaging Material
- All returned items must be in the original packaging and include all original manuals, registration cards, and accessories.
- You may use the original box your product came or another cardboard box suitable for shipping.
- Please include a copy of your receipt with the return.
- Please write the RMA number on a copy of your original invoice, as well as on the shipping label.
- As we incurred an expense to provide free shipping, this cost as well as the cost of return shipping cannot be refunded. It is strongly recommended to insure packages through a reputable courier that can provide proof of delivery tracking information. Purifier Nation is not liable for any deliveries lost in transit. We do not charge any additional restocking fees for these returns.
- Returns must be shipped out within 2 weeks of receiving a RMA number. Please ensure that the package is postmarked by this date.
- Once the returned product is received, it may take up to 30 days to process your return, though we will make every attempt to expedite the process. You will be sent a confirmation email when this process is done and your credit card has been credited.
Exchanges
Occasionally, an item may not arrive in good working condition and we are always happy to provide an exchange in these instances. However, if you would prefer not to accept an exchange in this situation, the transaction will be handled as a standard return and will be subject to the same terms.
If you would like to exchange one product for another, you are responsible for return shipping but the new product will still be sent through free ground shipping.
Warranty Information
All of our manufacturers produce high-quality products that have substantial warranties. They take great care to ensure that products are made and packaged securely for delivery. However if a product is defective or malfunctions, we will have it replaced or repaired at no charge to you for up to 10 days from the time you received the product.
If we are not contacted within 10 days of receiving the damaged item, our standard RMA process will ensue and you will have up to 30 days to return the item. Items found to be defective beyond 10 days will be serviced through your product's warranty. Please contact us if you are not able to find the contact information for the manufacturer of your product.
Cancellations
If you have placed an order and would like to cancel for any reason, please contact us immediately. We will do all we can to cancel the order, but if this is not possible, you are liable for all shipping and handling charges, including promotional outbound shipping, and return shipping. If a customer cancels an order after it has already shipped, refuses the package from FedEx, UPS, or USPS, or if the item is returned to us after three delivery attempts, a restocking fee of 15% and two-way shipping will be deducted from the customer's refund. |
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